Per: Rafael Damasceno Xavier De Brito (SAMARCO mineração), CARLOS PINTO PEREIRA JUNIOR (Samarco mineração), LUIZ CLAUDIO DA SILVA (Samarco mineração), MARCELO ANTONIO QUINTINO DE PAULA (Samarco mineração), MARCIO AURELIO DOS SANTOS (Samarco mineração), RENATO GUIMARAES GONÇALVES (Samarco mineração)
Abstract:
INEFFICIENT PROCESSES MAKE AN INEFFICIENT COMPANY. IN A MARKET THAT IS DIFFICULT TO DIFFERENTIATE, OPERATIONAL EFFECTIVENESS AND EFFICIENCY CAN MAKE ALL THE DIFFERENCE. IN THIS WORK WE WILL ADDRESS THE IMPLEMENTATION OF THE ITIL LIBRARY (INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY) FOR THE MANAGEMENT OF INDUSTRIAL AUTOMATION SERVICES AT SAMARCO MINERAÇÃO S/A. AUTOMATION PLAYS A CRUCIAL ROLE IN THE MINING INDUSTRY, OPTIMIZING PROCESSES, INCREASING OPERATIONAL EFFICIENCY AND ENSURING WORKER SAFETY. HOWEVER, THE COMPLEXITY OF INDUSTRIAL AUTOMATION SYSTEMS REQUIRES A STRUCTURED APPROACH TO EFFICIENTLY MANAGE YOUR SERVICES. THE IMPLEMENTATION OF ITIL ALLOWED THE COMPANY TO ADOPT BETTER PRACTICES FOR THE MANAGEMENT OF AUTOMATION SERVICES, INCREASING THE CONTROL AND QUALITY OF PROCESSES. BY ANALYZING AND OPTIMIZING INCIDENT, PROBLEM, CHANGE, AND CONFIGURATION MANAGEMENT PROCESSES, THE AUTOMATION TEAM WAS ABLE TO REDUCE SYSTEM DOWNTIME, IMPROVE PROBLEM RESOLUTION, AND IMPROVE EQUIPMENT AVAILABILITY AND RELIABILITY. IN ADDITION, THE IMPLEMENTATION OF ITIL PROVIDED A CULTURAL CHANGE PROMOTING A MORE PROCESS-ORIENTED, COLLABORATIVE AND PROACTIVE APPROACH. INTERNAL COMMUNICATION HAS BEEN IMPROVED, ALLOWING FOR BETTER COORDINATION BETWEEN TEAM MEMBERS AND FASTER RESPONSE TO INCIDENTS AND USER DEMANDS.